Website Support & Maintenance Executive
Support Team Hybrid Full-time
The Work
- Respond to client requests, content updates, bug reports, and urgent incidents
- Execute CMS and plugin updates following a backup-and-test protocol
- Diagnose issues across CMS, front-end, server, and browser layers, escalating to development where required
- Administer core hosting infrastructure, including DNS, SSL, and CDN configuration (Cloudways-hosted in most cases)
- Maintain clear, client-ready documentation of all work performed
What We Look For
- 1–3 years of experience in web support, webmaster, helpdesk, or junior development roles.
- Solid working knowledge of HTML and CSS, with functional JavaScript.
- Hands-on experience administering a content management system, ideally WordPress, Kentico, or Magento.
- Practical understanding of DNS, SSL, and deployment processes.
- Legally eligible to work in Malaysia.
Skills We Value
- Calm and methodical under pressure, especially when something is live and broken.
- Disciplined about documentation and testing before calling anything done.
- Clear communicator, in writing and under time pressure.
- Curious enough to dig into an unfamiliar codebase rather than guess.
- Comfortable owning a problem until it is actually resolved.
Perks With The Position
- Hybrid work arrangement: remote on Mondays, on-site Tuesday to Friday, with flexible start times between 7:00 and 10:00 AM
- Travel allowance
- Complimentary refreshments
- Team-building activities and company events
