Website Support & Maintenance Executive
Support Team Hybrid Full-time
The Work
- Respond to client requests for content changes, page updates, bug reports and urgent incidents within agreed response times.
- Apply CMS, plugin, module and dependency updates. Back up first and test the website afterwards.
- Investigate website problems, fix what is within your scope and give developers a clear explanation when further work is needed.
- Manage hosting tasks, including DNS, SSL, CDN settings and deployments.
- Keep a clear maintenance log so clients and colleagues can see what changed and what remains outstanding.
What We Look For
- One to three years of experience in web support, website administration, helpdesk or junior web development.
- Working knowledge of HTML, CSS and basic JavaScript, plus hands-on administration of at least one content management system (CMS).
- A practical understanding of DNS, SSL and website deployments.
- Clear written English for client updates. Bahasa Malaysia or Mandarin is a plus.
- An existing right to work in Malaysia.
Skills We Value
- Checking the cause of a problem before choosing a fix.
- Working carefully through updates, backups and repeat checks.
- Writing progress updates that clients can understand.
- Staying calm when a website is unavailable or a request is urgent.
- Knowing when a developer needs to take over and escalating early.
Perks With The Position
- Hybrid working: work from home on Mondays and from our Puchong office Tuesday to Friday, with flexible start times between 7am and 10am.
- Travel allowance for eligible team members.
- Complimentary refreshments.
- Team-building activities and company events.
