Our Policies

Last updated: 7 October 2026

These terms explain how Orangesoft Sdn Bhd handles website projects. Please read them together with your accepted quotation or project agreement.

Your quotation or project agreement sets out the agreed scope of work.

Work outside that scope will be quoted separately. We will obtain your written approval of the additional quotation before starting that work.

A 50% deposit is invoiced upon project confirmation. Work begins after we receive the deposit.

The remaining 50% is invoiced upon project completion, when the agreed scope has been completed and the website is ready for launch. Payment is not dependent on the website’s actual launch date.

Invoices are payable on Net 14 terms: within 14 calendar days of the invoice date.

Full payment must be received before launch, even if the invoice’s 14-day payment period has not yet ended.

The project includes two rounds of design changes within the agreed scope. Each round consists of one consolidated set of client feedback.

Corrections to our own errors, or to work that does not meet the agreed brief, do not count towards these two rounds.

Development begins after we receive your written approval of the design.

Further design changes requested after approval will be quoted separately. We will obtain your written approval of the additional quotation before proceeding.

This does not apply to correcting our own errors or work that does not match the approved design.

You are responsible for the accuracy of the content you provide and for ensuring you have the necessary rights or permissions to use and publish it. This includes text, images, logos and other supplied materials.

Project timelines depend on receiving your content, feedback and approvals on time. If these are delayed, we may adjust the timeline and confirm a revised schedule with you.

The review and testing period is agreed separately for each project, typically one to two weeks.

The website will only be launched after we receive both your written approval of the completed website and full payment of the agreed project fees.

We provide a 90-day warranty from the website’s launch date. During this period, we will correct bugs or errors in our delivered work within the agreed project scope at no additional charge.

New features, changes outside the agreed scope, and fixes for problems caused by changes made by you or another provider will be assessed and quoted separately. We will obtain your written approval before carrying out chargeable work.

Unrelated issues in our delivered work remain covered by the warranty.

Once full payment has been received, you own the custom design and code we create specifically for your project.

Third-party software remains subject to its respective licence terms.

Your quotation will state whether domain registration and renewal, hosting, paid software licences, and ongoing support & maintenance are included, the period covered, and any separate charges.

These arrangements do not affect the included 90-day post-launch warranty.

Cancellation and refund requests are handled under our Refund Policy, subject to any different terms in your accepted quotation or project agreement.

Formal requests must be submitted by email to sales@os.my.

Where your accepted quotation or project agreement differs from these standard terms, the project-specific terms take priority. These standard terms continue to apply to matters not covered by that agreement.

Business days are Monday to Friday, excluding public holidays observed by Orangesoft.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.