[{"data":1,"prerenderedAt":193},["ShallowReactive",2],{"content:menu:header-main-menu":3,"content:site-constants":80,"content:menu:header-additional-menu":119,"content:menu:footer-menu":125,"content:menu:legal-compliance-menu":134,"content:page:refund-policy":148},{"items":4},[5,31,36,40,44,60,64],{"label":6,"url":7,"target":8,"icon":9,"items":10},"Services","\u002Fservices","_self","compass-tool",[11,13,16,19,22,25,28],{"label":12,"url":7,"target":8},"Services Overview",{"label":14,"url":15,"target":8},"Discovery & Strategy","\u002Fservices\u002Fwebsite-strategy",{"label":17,"url":18,"target":8},"Custom Design","\u002Fservices\u002Fweb-design",{"label":20,"url":21,"target":8},"Web Development","\u002Fservices\u002Fweb-development",{"label":23,"url":24,"target":8},"Migration & Deployment","\u002Fservices\u002Fwebsite-migration",{"label":26,"url":27,"target":8},"Support & Maintenance","\u002Fservices\u002Fweb-maintenance",{"label":29,"url":30,"target":8},"Growth & Optimisation","\u002Fservices\u002Fwebsite-optimisation",{"label":32,"url":33,"target":8,"icon":34,"hidden":35},"Solutions","\u002Fsolutions","lightbulb-filament",true,{"label":37,"url":38,"target":8,"icon":39,"hidden":35},"Industries","\u002Findustries","gear-fine-line",{"label":41,"url":42,"target":8,"icon":43,"hidden":35},"Toolbox","\u002Ftoolbox","toolbox",{"label":45,"url":46,"target":8,"icon":47,"items":48},"Portfolio","\u002Fportfolio","books",[49,51,54,57],{"label":50,"url":46,"target":8},"Portfolio Overview",{"label":52,"url":53,"target":8},"Case Studies","\u002Fportfolio#case-studies",{"label":55,"url":56,"target":8},"Website Gallery","\u002Fportfolio#website-gallery",{"label":58,"url":59,"target":8},"Full Clientele","\u002Fportfolio#full-clientele",{"label":61,"url":62,"target":8,"icon":63},"Insights","\u002Finsights","list-magnifying-glass-line",{"label":65,"url":66,"target":8,"icon":67,"items":68},"About","\u002Fabout-us","info",[69,71,74,77],{"label":70,"url":66,"target":8},"About Us",{"label":72,"url":73,"target":8},"Our Approach","\u002Fabout-us#our-approach",{"label":75,"url":76,"target":8},"Meet the Team","\u002Fabout-us#meet-the-team",{"label":78,"url":79,"target":8},"Careers with Us","\u002Fcareers",{"address":81,"companyName":82,"companyRegistrationNumber":83,"description":84,"email":85,"fax":86,"latitude":87,"logo":84,"longitude":88,"opening_hours":89,"phone":102,"social_media_links":103,"whatsapp":84},"\u003Cp>SS-19-10, Stellar Office Suites, Jalan Puteri 4\u002F7, Bandar Puteri Puchong, 47100 Puchong, Selangor\u003C\u002Fp>","Orangesoft Sdn Bhd","200701012044 (770049-P)",null,"sales@os.my","","3.017778","101.613917",[90,94,96,98,100],{"dayOfWeek":91,"opens":92,"closes":93},"Monday","09:00","18:00",{"dayOfWeek":95,"opens":92,"closes":93},"Tuesday",{"dayOfWeek":97,"opens":92,"closes":93},"Wednesday",{"dayOfWeek":99,"opens":92,"closes":93},"Thursday",{"dayOfWeek":101,"opens":92,"closes":93},"Friday","03-7890 3113",[104,108,111,115],{"label":105,"url":106,"iconClass":107},"Facebook","https:\u002F\u002Fwww.facebook.com\u002Forangesoft","pi pi-facebook",{"label":109,"url":86,"iconClass":110},"Twitter","pi pi-twitter",{"label":112,"url":113,"iconClass":114},"Instagram","https:\u002F\u002Fwww.instagram.com\u002Forangesoft.my\u002F","pi pi-instagram",{"label":116,"url":117,"iconClass":118},"LinkedIn","https:\u002F\u002Fwww.linkedin.com\u002Fcompany\u002Forangesoft-interactive\u002F","pi pi-linkedin",{"items":120},[121],{"label":122,"url":123,"target":8,"icon":124},"Get In Touch","\u002Fcontact-us","phone",{"items":126},[127,128,129,130,131,132,133],{"label":6,"url":7},{"label":32,"url":33,"hidden":35},{"label":37,"url":38,"hidden":35},{"label":41,"url":42,"hidden":35},{"label":45,"url":46},{"label":61,"url":62},{"label":65,"url":66},{"items":135},[136,139,142,145],{"label":137,"url":138},"Privacy Policy","\u002Fprivacy-policy",{"label":140,"url":141},"Terms & Conditions","\u002Fterms-conditions",{"label":143,"url":144},"Service Terms","\u002Fservice-terms",{"label":146,"url":147},"Refund Policy","\u002Frefund-policy",{"title":146,"banner":84,"description":84,"path":149,"sections":150,"seo_settings":191,"slug":149},"refund-policy",[151,160],{"type":152,"title":153,"description":154,"image":155,"video":158},"hero-page","Our Policies","\u003Cp>Here in Orangesoft, we take great pride in transparency, handling our clients’ privacy and adhering to Malaysia’s governing policies. Find our privacy policy, terms & conditions, service terms and refund policy below, laid out clearly to ease your mind and ensure smooth collaboration.\u003C\u002Fp>",{"url":156,"alternativeText":157},"\u002Fimages\u002Fhero\u002Fhero-poster.jpg","Orange glass marbles rolling through a white sculpted maze",{"url":159},"\u002Fvideos\u002Fhero-abstract-geometric.mp4",{"type":161,"tabs":162,"items":167},"policy-content",[163,164,165,166],{"label":137,"url":138},{"label":140,"url":141},{"label":143,"url":144},{"label":146,"url":147},[168,170,173,176,179,182,185,188],{"description":169},"\u003Cp>Last updated: 7 October 2026\u003C\u002Fp>\u003Cp>Orangesoft Sdn Bhd assesses cancellation and refund requests individually, taking into account the agreed project scope, work completed and costs incurred.\u003C\u002Fp>",{"title":171,"description":172},"Requesting a cancellation or refund","\u003Cp>Please submit formal cancellation or refund requests by email to \u003Ca href=\"mailto:sales@os.my\">sales@os.my\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>We will acknowledge your request within three business days. This is an acknowledgement period, not a promise that the assessment will be completed within that time.\u003C\u002Fp>\u003Cp>Business days are Monday to Friday, excluding public holidays observed by Orangesoft.\u003C\u002Fp>",{"title":174,"description":175},"If you cancel before work begins","\u003Cp>We will review the circumstances of your request and confirm whether a refund is available. Refunds are assessed individually rather than being automatically granted or refused.\u003C\u002Fp>",{"title":177,"description":178},"If you cancel after work begins","\u003Cp>Any agreed refund will normally be calculated from the payments received, less the value of completed work and agreed non-recoverable costs.\u003C\u002Fp>\u003Cp>If these amounts exceed the payments already received, we will invoice you for the outstanding difference.\u003C\u002Fp>",{"title":180,"description":181},"If we cannot complete the project","\u003Cp>If Orangesoft cannot complete the agreed work for reasons not caused by you, we will assess the circumstances individually and discuss an appropriate resolution with you. This may include a refund or another mutually agreed arrangement.\u003C\u002Fp>",{"title":183,"description":184},"When an approved refund is issued","\u003Cp>Once a refund has been agreed, we will issue the refund payment within 14 calendar days of that agreement.\u003C\u002Fp>",{"title":186,"description":187},"Project-specific arrangements","\u003Cp>Where your accepted quotation or project agreement contains different cancellation or refund terms, those project-specific terms take priority. This policy continues to apply to matters not covered by that agreement.\u003C\u002Fp>",{"title":189,"description":190},"Your legal rights","\u003Cp>Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.\u003C\u002Fp>",{"metaTitle":146,"metaDescription":192},"How Orangesoft handles cancellation and refund requests for website projects, and when an agreed refund is paid.",1791533419799]